New Telcomsel Call Centre for Service Quality Improvement
The existence of a new Telcomsel call center called Caroline or on-line customer service is one of the most welcoming by consumers. This is not surprising because the services offered can actually create consumers. A form of service offered is provided non-stop for 24 hours.
These services definitely make consumers feel safe and comfortable. How not, consumers can submit all the complaints and issues without being defined in a timely manner. Consumers can submit complaints flexibly without the fear of being out of working hours. There is no denying the fact that call centers play an important role for a company’s loyal customers.
In addition to being a forum in order to accommodate customer complaints, call centres play a role in providing educational and valid information from the company. It is not necessary for consumers to check again and again for various sources to get the truth of the information. In addition, it is an opportunity to increase sales for the company through attractive offers.
Telkomsel Call Center for Loyal Customers
Prior to the new Telcomsel call center policy, exactly before August 2017, Telcomsel customers can contact the service center at the number 155. To use the service at number 155, there is no penny or free charge.
The absence of charges or charges certainly makes the consumers happy. Consumers do not need to prepare a special budget for the use of such services. Consumers are free to submit complaints or ask for information related to the products.
As expressed by the General Manager of Telcombsel Customer Service Management, the new Telcomsel call center not only has a very important role to play in dealing with complaints and complaints from customers, but also as a counterweight to the latest products introduced in the market.
What this means is that when there is a product launched in the market, but it turns out that there are still obstacles or are not ready, the role of the call center officer in providing education and services is very important. So its existence cannot be consecrated in a company.
This division is very important to support other departments such as marketing or sales. Call centers play a role in providing complaints, barriers, or complaints regarding products offered by marketing or sales, after marketing or sales delivery products to consumers.
How do I get in touch with the new Telcomsel call center?
In order to contact the new Telcomsel call center, of course, it’s different from before. Especially for call center contacts in August 2017 or about four years ago. For Telcomsel customers, both Sympathi and card users if you want to contact the call center, you can go to 188.
Changing customer service numbers from 155 to 188 has certainly become a company’s policy. Call the call center number 188 and connect with the customer service officer, of course, you are charged a very pocket-friendly fee, which is IDR 300 per call. Of course, the rates are much cheaper.
You don’t need to prepare a big loan. If you only have a credit of Rp. 5,000, you can use the service without already being defined by time, which means it is on demand. So there is no need to worry about losing a lot of debts.
Caroline, Telcomsel’s new and sophisticated call center
The new Telcomsel call center is Caroline. Caroline is an abbreviation of online customer service. As an integrated service for all Telcomsel customers, Caroline offers satisfactory service. i.e. 24 hours of non-stop service. Caroline is spread across major cities, and Telcomsal will definitely expand its access considering that the number of customers is also very high.
Based on Telcomsel’s data, they revealed that Caroline receives a lot of calls every month. That’s about 1.4 million subscribers. Amazing numbers are not something surprising. It is considered comparable to the number of Telcomsel consumers spread across different cities and regions.
According to statistics, of approximately 1.4 million consumers, more than 90 per cent of existing calls can be connected directly to customer service authorities very quickly. That’s less than 15 seconds. The customer service officer team is undoubtedly the key capability of the company’s products.
In order to provide the best service, Telcomsel not only provides an understanding of the company’s products, but also the culture of an area. An understanding of the local culture is the key to providing service to customers. So it wasn’t difficult for Caroline’s authorities to deal with or deal with consumers with a particular and different culture.
This is what makes consumers from different regions get the best service. Consumers also feel comfortable despite having a different cultural background from the authorities. Because officer Caroline can adjust and has better adaptability.
Caroline’s contact numbers vary from customer to customer. For merchants who cooperate with domestic and foreign telcombsel card customers. You can find and contact the official information on the Telcomsel website to get the correct contact number.
Customer Relationship Management, a good relationship management system with customers
Caroline has a new call center system, customer relationship management. The importance of the organization to a corporate organization is undeniable. Such management systems help build good management for customer and organizational relationships, ranging from recording and collecting data to recording sales activities.
The advantage of a CRM system is that any interaction and communication with customers from different platforms can be monitored very optimally. Through various sites and services. Whether it’s by phone or chat. Consumer data is certainly an important thing, and of course companies will keep it confidential. Telcombsel can control all kinds of communications that have occurred.
For example, the customer service team and customers are in contact. However, the customer service team does not happily serve consumers, so the company can monitor employee performance and use it to improve it. An example of the source of the problem is that since the customer service team is not used to handle customers, the company is looking for a solution.
The solution used by the company is to improve skills or training. However, if the customer officer team already has only the ability to carry out their service procedures properly or according to the SOPs, that behavior can be a company’s step towards deciding a policy.
Crm or customer relationship management with coordination system services certainly contains the personal information of consumers. Phone number, name, residential address and so on. Not only that, customer problem data can also be collected on the system. Thus the customer service team can see the data set as a step towards providing the best service.
When a consumer contacts a team of customer service officers, they will be able to respond. The answer given is of course accurate in a short time and in terms of owned database. This data is of course very important. Of course the company will guarantee it. Therefore, you no longer have to hesitate to use the new Telcomsel call center service.