Complaints through social media : Polibatam

JNE Complaints Procedures when there are problems with bags

In the field of transportation , The GINA is a leading export company in Indonesia . In any case , it  is not unusual for GNA complaints  to remain on the way . This is very reasonable ,  considering that the transport company is often believed to be sending goods by many parties .

Almost all business NGAs make a recommendation for transportation services that can be used . This is because it can be trusted by the transport service provider and always prioritizes the safety of bags until they reach consumers .

JNE has been operating since 1990, which is one of the divisions of ptsitra one teteban kilat ( TICI ) , at which time the company continued to develop . Not only serving family advocacy services , but also serving clean services internationally .

The initiative continues after the initiative , as long as it covers the entire world and the whole of Indonesia . Because the development of the GNA was so rapid , the company eventually withered from TK and independently carried out all its business activities .

The service of the bag delivery company is very good , so it is very popular with many people . Different guarantees are offered as a guarantee of the safety of goods . Most consumers are satisfied, but there are also a few per cent who are not satisfied.

The reason is so common that it is difficult to hand over bags . Either the delivery time is too long or there is no obvious effect on its presence . In any case , the company cannot be separated from responsibility . Because there  are GINA complaint services  that you can use when you have a bag problem .

Complaints with telephone media

Submitting complaints via a telephone network is the most common and best way through theCS temmer . Because customers can get an immediate response when submitting a complaint . Even they can immediately find a solution to the bag problem .

Therefore , there is no need to wait long for a response and resolution from the company . Unfortunately , GNA complaints are not  free on the phone  .  You  should  pay for the phone when you do this way . The following is to submit a complaint to the GINA by phone .

  1. Contact JNE Contact Centre

The first step you need to take is  to contact the JNE call centre at (021) 2927888. Wait a few moments to automatically answer your phone for your pipeline .

  1. Hit the number of funds intended correctly

When you pick up your phone , the operator will mention a train with a ticket ansi number that is specific to the customer  ‘s needs . Listen carefully to his ghazni number , which you will listen to the bag issues .

For if you hit the correct number of extensions , your complaint will not be answered .  You  will be asked to repeat the call and contact the correct officer .

  1. Raise your complaint

After connecting to the correct number of concerns , you will  have a participant to serve and help solve your bag problem . All your GN complaints are  delivered in good language and ways so that the officer understands it well .

Complaints via JNE ‘s official e-mail

If you do not  like to directly identify the problems of the envelope on the phone line , then the solution is to send the EMAIL via the official  email . The benefit of this method is that you can freely write all complaints and complaints in detail .

In addition , the cost   of GNA  complaints via e-mail is much cheaper  than sending them by phone . Because you only need an internet connection . In any case , the transfer will provide a little answer . However , they will help solve your bag problems .

You can simply send an e-mail address . According to our advice , if the problem with your bags is very urgent , it is better not to complain in this way .

Complaints through social media

One way to complain  about your bag problem is through the Social Media . This is one of the  best with the development  of the package company at the time  . This is evidenced by the presence of different social media platforms.

These social media can also be used  as a place to send different COMPLAINTS  from customers .  It is possible that this transmission company will respond quickly by commenting on posts or direct messages .

This proves to its service users as a way to open GNI services and maintain customer confidence .  You  can  contact JNE ( Facebook ) , JNE_ID ( Twitter ) and jne_id ( Entagram ) .

Complaints asked June if they had been prepared

In addition to calling the call centre , the GNA also provides chat specifications with a very quick response on its website . This chat feature is called Isi Juni , which is  a live chat service with customer services provided to take care of all customer complaints   .

When you open the  Question Juni feature , the  system will ask you to fill in some personal information that is closely related to your package . Make sure each data entered is correct and appropriate .

From now on , the server will connect  your request and see if the customer service can serve THE GNA complaints . When the customer service is notified by BoAng  with a live chat  ,  you can then submit all complaints about the bag problems .

Customer service will provide direct solutions to these problems at that time .  You  only need internet connections to be able to  complain in this way .   R-IPayon is also faster than e-mail .

The types of complaints are mostly presented

Each customer ‘s complaints are certainly different , given that GNN is a very large transport company in the country . Therefore, a variety of complaints came from different parties through different media.

Many complaints show that all of their essence has been extracted into several groups as follows .

  1. bag delay

Bag delays are a very frequent problem . Factors affecting the delay of the bag include excessive , damage to the delivery of bags to the transport car , road damage , or many other unpredictable items .

  1. Wrong Wastoy

Incorrectly sent packages are certainly common , if the address is ambiguous and similar to someone else ‘s address . Although the bag can be recovered , it will be very deadly if it appears that it cannot be obtained from the first one .

  1. lost bags

Lost bags are often caused by closure or regression at other GNA posts . Especially when the number of goods sent is high , it is not unusual for some to escape data collection and fall back . This is certainly   the reason for the increase in complaints .

  1. Khrabshoi Bastil

The damage to transport by using transportation services is actually very harmful . Because , the process of transporting and transporting goods will begin , discarded , and other activities that can harm the goods  .

Therefore , the GNA provides damage guarantees to mads . You can also increase security  in transportation by using  some  services . For example , for electronic materials that can be damaged .

  1. satisfactory service

Unsatisfactory service is one of the reasons many customers complain to the transfer company . For not everyone will surely feel happy when they are served interestingly and seem disrespectful.


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