Various HSBC Call Center services for your customers
HSBC call centers are very useful for their customers. The name HSBC is not very popular in small towns. However, in some big cities, its popularity is increasing. In fact, this bank has successfully competed with several big names such as BCA and Mandiri. His passion for improving services is also quite extraordinary.
Increasingly, the services provided feel constantly improving. However, continuous improvement often makes some consumers confused. The confusion was felt as the available features became more and more. To resolve this issue, contacting CS may be the best option.
However, due to the many services available, HSBC does not only provide a call center for its customers. There are several numbers that can be contacted according to the current issue. Therefore, it would be better to know in advance the choice of services and available HSBC call center numbers.
Contact the call center of the banking service
HSBC banking service customers are divided into several groups. However, the most common group is the main type. This is the group with the most number of customers. This is reasonable given its own use of the feature in general at no more cost. There are two numbers to call the main banking service.
The first number is 1500-700. This number can be contacted throughout Indonesia. But those of you who are abroad will not be able to contact him. When you are abroad, the number to call 6221-2551-4722. Its use necessarily uses interlocal tariffs.
Both numbers can be called at any time. That’s because CS itself is active for 24 hours. The availability of a 24-hour HSBC call center is not just for prime customers. Advanced banking services can also be contacted for 24 hours. However, the number is really different from the main service.
The number is also divided into two for domestic and foreign needs. For domestic needs, you should call 1500-808. As for your needs when you are outside the territory of Indonesia, you can contact 6221-2552-6603. Actually, there is one more type of service that HSBC provides.
The type is Fusion banking. However, the users of this service are not as numerous as premier or advanced. However, although there are not many, HSBC call centers for fusion services are still available. To communicate, you can call 1500-501. The number is intended for customers in the territory of Indonesia.
But since it is not used very often, no number is provided for consumers from abroad. The fact is that the number is inactive for 24 hours. You can contact him only from 9 am to 5 pm. Its own availability is only on Mondays to Fridays.
Contact for credit card services
In addition to banking, contact with the HSBC call center is also intended for credit card purposes. Credit card requirements themselves are also divided into several types. The most common type is, of course, the main one with the most users. For prime credit card purposes, you can call 1500-700.
The number is used when you are in the territory of Indonesia. When outside Indonesia, call 6221-2551-4722. The number can be accessed in any corner of the world. Of course, interlocal rates will apply. Whether it is a number for foreign or domestic, both can be contacted at any time.
That’s because its CS is also available for 24 hours. The availability of CS for 24 hours is also available for signature credit card needs. This type of credit card one level is above premiums. Therefore, the number of customers is less.
When you want to communicate with an HSBC call center for a signature credit card, there are two numbers available. The two numbers include 1500-800 and 6221-2552-6603. The first number is contacted for domestic purposes while the second number is contacted for foreign purposes.
Both are also equally active for 24 hours. The presence of this CS is also available for platinum credit card types. This is the highest class race in HSBC. The number of users is not too many. However, Platinum service is always prioritized so that customers are not disappointed.
The numbers that can be contacted are also different for domestic and foreign needs. For domestic the number is 1500-808 while for foreign ones the number is 6221-2552-6603. Both are also available for 24 hours so platinum credit card customers can contact at any time.
Credit card services There are still other types
The most famous credit card services in a bank are definitely premium, advance and platinum. However, there are other services provided by HSBC. The service is for cashback credit card needs. Just like other types, there is a dedicated HSBC call center for the service. Liveliness is also for 24 hours.
The first is 1500-808. It can be contacted for household service needs. While the next one is 6221-2552-6603. It can be contacted if the need is for foreign countries. Actually, for credit card needs in general, the cashback type is the last type.
But in the field there are often conditions in which other problems often arise. The problem cannot be classified into any of the above types. If you encounter this kind of problem, call 1500-808 when you are in Indonesia and 6221-2552-6603 when you are abroad.
However, the availability of such numbers is not 24 hours. Contacts can only be reached Monday through Friday. The time itself is only during working hours, namely from 07.00 to 21.00. If it has passed this time, the customer will have to wait until the next day.
There are other services outside ofdebit and credit cards
In addition to debit and credit cards, there are other services available. This service actually serves as a support for consumer convenience. The first need concerns personal loans. It is impossible for a bank not to provide this feature. Therefore, there is a special HSBC call center for these purposes.
However, just like other credit card problems, this service is only available from 07.00 to 21.00. Contacting him yourself must be done on weekdays, i.e. Monday to Friday. For domestic needs, the connector is 1500808*. As for foreign needs, the contact is 6221-2552-6603.
Of course, there are foreign tariffs for the second connector. In addition to personal loan purposes, there is also a special contact for the Apply Now service. However, the available HSBC call centers are intended only for domestic needs. The connector itself is 1500-707. Just like a personal loan service, you cannot contact him on vacation.
The service is only available for Mondays to Fridays. Even on that day, you can only contact from 7 to 17. This time is much narrower than the need for a personal loan where CS is available until 9 pm.
If you look at the description above, HSBC is very detailed when it comes to providing a call center. With these detailed conditions, every consumer problem will definitely be solved. Therefore, be sure to contact when you encounter a problem. After all, the CS in the HSBC call center is always friendly in the face of every complaint.