The BCA Call Center is an facility provided by central Asian Bank Management (BCA) in an effort to provide customer complaint services.
BCA customers who want to communicate with the bank, for example, when there are questions or complaints, can call via cc number. You can call the Contac Centre 24 hours a day, and this can be through mobile phones or landlines from anywhere in Indonesia without having to enter the code for each region.
However, usually for calls from foreign countries, you must add a specific code in front of the BCA call center number that we will also discuss in this discussion. Additionally, to call the customer call center number CS melalui, customs duties will be charged. Customers do not need to worry, because the service fee to call the CC BCA number is very cheap.
Interestingly, one of the largest private banks, the BCA also offers a call center without charging a service fee. Customers can contact the bank via WhatsApp, social media, email or chat through the official website. For more details, in this discussion, we will fully review bca call center services.
BCA call centre number and services
For those who wish to contact this bank through cc service, you can click halo BCA on 15 00 888 without being accompanied by the area code if you are in Indonesia. The customer service team that receives customer calls through the number will provide answers according to questions. Here are some things that are often put forward through Halo BCA:
- Complaints about problems
Most callers to the BCA call center face problems, whether as customers or the general public. For example, an ATM card that is swallowed up so that it requires a temporary ban, faces fraud cases, blocked account numbers and other problems. Typically, customers will contact CC first when they have a problem because Halo BCA can be contacted 24 hours a day.
- Hiding products
Through Contactak, you can also request information about any deposit products offered by the bank.
- Credit card
If you are interested in using credit card services, you can also request this information through Halo BCA. You can ask what type of credit card is best suited or meets the criteria. In addition, customers who already have a credit card can apply for an increased limit through the call center.
- Loan services
Lending fund-related services are very common in banking activities, including at BCA. You can ask for available loan information including terms, duration, interest and other details.
- BCA Sharia
Many customers also contact the BCA call center to ask about legitimate services, for example for financing and deposits.
Called bank insurance, the products offered include Provisa Syariah, Max/Platinum, Platinum Syariah and other insurance products.
In addition to questions about BCA products as mentioned above, through the call center, you can also apply to open a new account. In addition, the Central Asian Bank currently provides online account opening services through online and mobile banking.
BCA call centre service rates
To contact the bank’s call centre, customer service charges will be charged. If you call by mobile phone, use +62 21 15000 888 where you will be charged later on rates starting from Rp 220 per minute. Information about these service charges may change depending on the policy and the type of provider used to connect.
Before contacting Halo BCA, you must prepare personal data such as your full name, place of date of birth, account number and biological mother’s name. Because usually when you contact customer banking, you will certainly be given some confirmation questions first for customer transaction security.
By preparing the necessary data and what questions you will pass on, this will provide phone service rates. However, if you don’t want a service fee to be charged to you, you can contact the BCA via WhatsApp, which we’ll explain in the next sub-discussion.
How to connect to BCA via WhatsApp
In addition to the CC number, customers can also contact the bank through whatsapp number. This latest service from the BCA makes it very easy for customers because they do not charge phone prices. Furthermore, although they communicate via WhatsApp, customers can still ask about different service products or file complaints.
Not only that, but you can also contact the call center through this 24-hour, full-time WhatsApp number, which means there is no time limit. So that when you need different information, you can get a quick response from the BCA. However, you can only use the chat feature and you cannot use video call features or voice messages.
Do you already know how to contact the BCA call centre via WhatsApp? Here we provide information on the official phone number and how to contact it:
- Save whatsApp 0811 1500 998 on your phone. Remember that there is only one WA bank number and the name “Bank BCA” and the verified logo are listed, so don’t be fooled if there are other numbers trying to contact you on behalf of the BCA.
- To start a chat, go to pre-saved contacts and type the message starting #HaloBCA. After a while, your customer service team or administrator will respond to your chat.
- Then you can send questions or complaints that you want to send. For example: “I want to ask you about a loan without grace, how do you do that?” After that, it just remains waiting for a response from CS which usually does not take long.
For your information, if cs respond to your message and there is no reply again for a long time, the chat column is terminated by the customer service team. You can also send photos in PNG, JPEG or JPG formats via chat. Curious? You can try it yourself, if you need information, there’s nothing wrong with contacting the BCA via WhatsApp.
How to contact halo BCA call centre for free
The BCA also provides other customer care services , which are of course free for credit, including:
- Via Twitter
This Twitter bang account name @haloBCA you can contact via DM or mention it when you have questions about BCA products.
- Via chat
Go to the bank’s official website and you can use the available chat features. The official website address in bca.co.id, later you can see the messenger pop-up in the lower right corner of the site page.
- By email
Halo BCA’s email address is in [email protected] you can use it to contact your customer service team when you have any questions or complaints.
Well, for those of you who plan to contact BCA customer service, you can use one of the call centers above. Record and save information about the BCA call center so that if necessary at any time it can be useful.